For Service Call: (410) 424-0911

Maintenance Agreements

We'll send you a postcard reminder when it's time for your maintenance!

Why is "Bubbles" the elephant our mascot?

She's trustworthy, loyal, and never forgets to remind you when it's time for your system maintenance!

We are grateful to have a reliable company behind our heating and cooling needs. For many families such needs go beyond comfort and are, in fact, health and wellness issues. Thank you!"

–V. M., Ellicott City

Get the Most from your Heating and Cooling System

Let us help you keep your system working at top performance during heat waves and cold snaps with a Planned Maintenance Agreement.

With a Planned Maintenance Agreement, you…

Save money on heating and air conditioning
Help prevent breakdowns
Restore lost capacity
Return efficiency to peak performance
And, stay in compliance with your manufacturer's warranty

A Planned Maintenance Agreement includes:

Two "12 point Check-Ups" a year.
10% Discount on any needed repairs.
Priority service should you have a system breakdown.

Some Frequently Asked Questions:

What does a "12-Point Check-Up" include?
- 1. Check all components for proper operation.
- 2. Check refrigerant pressures (Air Conditioners in cooling season, Heat Pumps in both heating and cooling seasons).
- 3. Check and tighten electrical connections.
- 4. Lubricate motors and bearings as necessary.
- 5. Wash permanent filters, change standard disposable filters (labor and filter) or change a SpaceGard filter (labor only).
- 6. Check static pressure to determine proper air flow through the system (once a year).
- 7. Brush clean condenser and evaporator coils as necessary.
- 8. Check condensate pan and clean condensate line. (Lines under a slab are not covered).
- 9. Check belt (if applicable) for proper condition and tension.
- 10. Check thermostat operation.
- 11. Check heat exchanger once a year for cracks that might leak dangerous carbon monoxide.
- 12. Check system and safety controls for proper operation.
What is priority service?
Priority service allows us to provide you with an appointment, often the same day, when there are extremes in temperature such as the first heat wave of summer or an unexpected cold snap. This is when many customers discover that their air conditioners or heating systems are not working properly.

We put aside numerous spots on our schedule to answer these calls each day during peak times. Customers without a Planned Maintenance Agreement will sometimes have to wait upwards of a week for service.
My system is still covered under warranty. Do I need to purchase a maintenance agreement?
Your warranty will cover emergency repairs. According to the individual terms of your warranty, the labor and/or parts may be covered. However, the warranty does not cover routine maintenance, which is necessary for continued peak operating efficiency on all systems.
What is the difference between a Planned Maintenance Agreement and a warranty on a new system?
A warranty, as stated in your contract, will provide for free labor and/or replacement of parts for a set period of time. A Planned Maintenance Agreement is an agreement for two maintenance visits a year to be performed on your system.
If my system develops a problem in between Check-Ups, will you repair my system for free?
Your Planned Maintenance Agreement is not a warranty or a guarantee against a breakdown. It is a signed agreement between ESA and you, our customer, that we will provide the following benefits for one 12–month period:
- Two "12 point Check-Ups" a year.
- 10% Discount on any needed repairs.
- Priority service should you have a system breakdown.
Why do I need to have a maintenance check on my system? I follow the manufacturer's suggestion and change the filter each month.
Just as a new car needs routine maintenance such as filter and oil changes, your heating and cooling system also needs to have routine maintenance.

Environmental Systems Associates, Inc.
9375-J Gerwig Lane, Columbia MD 21046
Lic. HVACR MD 01-2939

Environmental Systems Associates, Inc.
9375-J Gerwig Lane, Columbia MD 21046
(410) 424-0911
Lic. HVACR MD 01-2939

Residential Air Conditioning & Heating

(410) 424-0911